FAQ - Main Street Toy Co

1. How can I shop with you?

Right here on our website - or come see us in store! We're located at 10 Miranda Street Studio #1 Morrow, OH 45152.

2. How long do orders take?

Please give us 1-2 business days to process your order prior to shipping it. We ship mostly via USPS priority mail, which runs 2-4 days depending on distance. If you ever need help with your order, shoot us an email at info@mainstreetkids.co and we'll be happy to help!

3. What is your return policy?

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return for store credit. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. To start a return, you can contact us at info@mainstreetkids.co. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. We want you to be happy with your purchase from us, so you can always contact us for any return questions at info@mainstreetkids.co. Items marked as final sale are not considered eligible for returns.

3. What should I do if my item is damaged or defective?

If you receive a defective or damaged item, or if you receive the wrong item, please contact us immediately. We will evaluate the issue and make it right. Just shoot us an email at info@mainstreetkids.co and we'll take care of you!

4. Can I return personalized or custom items?

Unfortunately, we cannot accept returns for personalized or custom items. These items are specially made for you and cannot be resold. If you have any questions or concerns about your specific item, please get in touch with us and we'll be happy to assist you.